Terms and Conditions

These Terms and Conditions govern the use of services provided by Baby Sleep Collective (“we”, “us”, “our”) and apply to all clients who engage with us through our website, virtual consults, in-home sessions, or digital products. By using our services, you agree to these terms in full.

1. Services Provided

Baby Sleep Collective offers:

One-on-one virtual baby sleep consultations

In-home baby sleep support (available in select locations)

Downloadable guides and online resources

All services are intended to provide guidance and education around infant and toddler sleep and are not a substitute for medical advice.

2. Bookings & Payment

All services require upfront payment through Stripe or payment plans via AfterPay. Sessions are confirmed once payment is received. Session availability is on a first-come, first-served basis.

3. Cancellations & Refunds

Client Cancellation:

More than 48 hours’ notice: Full refund or option to reschedule

24–48 hours’ notice: 50% refund

Less than 24 hours’ notice: No refund

Baby Sleep Collective Cancellation:

If we must cancel and cannot reschedule, a full refund will be issued.

Additional Terms:

Refunds are not provided if services are used against professional advice. Refund requests must be submitted in writing and will be processed using the original payment method.

4. Initiation & Expiry of Services

Custom Sleep Plan Validity:

Your sleep plan must be initiated within 14 days of delivery to ensure relevance. If not initiated within this period, a plan update fee may apply.

Session Expiry:

All sessions, packages, and support services must be commenced and used within three (3) months of purchase. Services not used within this timeframe are non-refundable unless otherwise agreed in writing.

5. Client Responsibility & Disclaimers

Liability Disclaimer:

Baby Sleep Collective provides professional guidance; however, implementation is the responsibility of the client. Results may vary.We are not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the relevant services.

Medical Disclaimer:

Clients must confirm their child is medically cleared for behavioural sleep support. Sleep strategies must not be implemented while the child is unwell or undergoing treatment for any condition affecting sleep.

6. Intellectual Property

All materials, content, and resources provided are protected by copyright laws. They are for personal use only and may not be copied, shared, or distributed without written permission.

7. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled under the jurisdiction of NSW courts.

8. Contact

If you have any questions about these Terms & Conditions, please contact:Baby Sleep Collective

Email: [email protected]

Location: Yamba, NSW, Australia